NOTEPAD
MY ROLE
Associate Solution Leader
Contextual Dynamic User Interface Team
1
EMPATHIZING
Research Objectives
Identify User Needs
Understand the essential features developers require in a note-taking application.
Enhance Collaboration
Explore ways to integrate features that support seamless collaboration across different departments.
Improve Efficiency
Determine how the application can streamline workflows and reduce the time spent on managing notes and tasks.
Methodology
Surveys and Interviews
Conducted with a diverse group of developers from different teams from various departments to gather qualitative and quantitative data on their current note-taking practices, challenges, and desired features.
Secondary Research
Conducted observations of automation testers in their work environment to analyze their note-taking and real-time collaboration methods, identifying friction points and inefficiencies in their processes.
Persona Development
Created personas based on the research findings to represent different types of users within the company, ensuring the design would cater to various needs.
Usability Testing
Conducted on the initial prototypes to gather feedback on the user interface and functionality, ensuring the design was intuitive and met the users' expectations.
USER PERSONA
2
COMPETITORS ANALYZED
ANALYSIS
compatible platform
I observed that each individual had devised their own distinct methods for taking notes by relying on a combination of multiple applications across different devices. While some applications excelled within specific ecosystems, some struggled to function optimally on different devices.
Collaborative space
Lack of a collaborative note-taking space is a prominent complaint among users, especially in professional environments where teamwork is commonly needed between different teams.
Keep up with the changes that is done by them or other team members.
Finding the notes
When it comes to locating notes, certain apps organize them based on the date of creation, while others offer users the ability to create their own navigational structure that they can recall. However, in both scenarios, users need to become familiar with the system and adapt to it.
Personalizing notes
Users need to know this because they all have different ways that they like to convey data. People want the ability to customize the way their notes look and function based on their own tastes.
Transferring data
Many a times its difficult to lose out on so many notes while handing over the dev and design files to different teams. They need a common file where they do not create a separate document but notes that help them handle each individual file better.
Voice notes
Users can quickly capture their ideas, thoughts, or crucial data by using voice notes. When users need to take notes while catering the flow or code when they want to record information more naturally and spontaneously, this functionality can be quite helpful.
Many users complained that there was nowhere to save private or delicate information that they would rather remain private. Where some needs to be published to help the team and community.
File handovers
File handovers are a big issue where it has always been a problem as developers or designers lose a track of the previous teams vision.
KEY TAKEAWAYS
Tailored Collaboration
Designed specifically for developers and testers, with features that facilitate cross-departmental collaboration.
Expand Integrations
Integrating with third-party tools or existing systems to enhance functionality.
Advanced Organizational Tools
Implement more advanced tagging or categorization options for users who manage complex projects.
3
FEATURE
SHOWCASE
MOTION
CAPTURE
SOLUTION
INTEGRATIONS
MOTION
CAPTURE
RESULTS
Increased lead generation by
32%
by refining contact form strategies and improving user flows.
by analyzing behavior metrics, optimizing UX, and reducing bounce rates.
Achieved customer satisfaction
81%
via targeted surveys, user interviews, and data-driven improvements.
